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Service Desk & user support

We provide remote and on-site 24/7/365 support based on ITIL best practices, defined SLA, and KPIs

Paulina, Junior Consultant
Send your request Join Sii
Send your request Join Sii

Our key strengths

24/7/365

24/7/365

support

2 hours

2 hours

maximum time to get to the client

300 000+

300 000+

supported IT users

300+

300+

IT support specialists

3 200+

3 200+

supported locations

Scalability

Scalability

based on a dedicated service catalogue

We cover different business areas

Our 24/7/365 telephone support services are provided by a multilingual team that registers requests and conducts an initial diagnostic assessment staying in direct contact with the client. We use tools such as VoIP, IVR, and dedicated virtual private branch exchanges (VPBX).

We offer services related to handling requests conducted by a 24/7/365 remote support line, adjusting SLA parameters to your business needs. Our broad range of services and competences allow us to perform diverse tasks. Using modern ITSM systems and measuring KPIs, we continuously monitor the quality of the provided services.

We help enterprises with methodologies, processes, and development of complete IT services for business. Our teams perform tasks based on ITIL best practices and own methodologies used for many years at Sii, which guarantees the highest quality of consulting.

Contact Center

Our 24/7/365 telephone support services are provided by a multilingual team that registers requests and conducts an initial diagnostic assessment staying in direct contact with the client. We use tools such as VoIP, IVR, and dedicated virtual private branch exchanges (VPBX).

Service Desk & application support

We offer services related to handling requests conducted by a 24/7/365 remote support line, adjusting SLA parameters to your business needs. Our broad range of services and competences allow us to perform diverse tasks. Using modern ITSM systems and measuring KPIs, we continuously monitor the quality of the provided services.

Consulting

We help enterprises with methodologies, processes, and development of complete IT services for business. Our teams perform tasks based on ITIL best practices and own methodologies used for many years at Sii, which guarantees the highest quality of consulting.

We use advanced tools and technologies

Meet our experts

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I conduct major remote user support IT projects. I am responsible for Service Desks delivery maintaining highest quality indicators (SLA/KPI) during the course of the projects. Physical activity, basketball in particular is my hobby. I enjoy it even more when I have a chance to play with my sons. Read more Read less
Paweł Jargiło | Delivery Manager
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At Sii, I am responsible for the implementation and maintenance projects in the area of ​​user support and IT infrastructure throughout Poland and in many foreign locations. I always put financial flexibility and customer needs first, thanks to which the results of our implementations have been highly appreciated for many years. Sport gives me the energy needed to take on new challenges. Read more Read less
Piotr Sas | Delivery Manager
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My responsibilities as a Sales and Delivery Operations Specialist at Sii include tasks from various areas such as recruitment, client cooperation, and supporting Team Leaders in their everyday challenges. I organize team integrations on a smaller and bigger scale, support team members, and delegate tasks to our support specialists working all over the country. Read more Read less
Yuliia Flinta | Sales and Delivery Operations Specialist
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For over two years, I have been managing a team conducting projects in the field of remote IT support for international companies in production industry. In addition to my duties related to the coordination of services, I cooperate with my team on a daily basis, supporting them in performing more complex L2 tasks. After hours, I spend my time actively at the gym and I am an avid RPG player. Read more Read less
Paweł Maleszyk | Team Leader
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As an IT Support Specialist at Sii, he deals very broadly with user support, from minor assistance with computer hardware to server administration.  Privately a fan of automobiles and winter sports.  Read more Read less
Rafał Majewski | IT Support Specialist
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I started my work as an IT Support Specialist, supporting users in their everyday problems with computer hardware and applications, and now I am a Problem Manager. As such I try to find the root causes of requests and, together with specialists from individual departments, explain what is not working and how to fix it in the future. Read more Read less
Bartosz Figura | IT Support Specialist
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I would describe myself as passionate about the world of technology served to us by Microsoft. On a daily basis, I support organizations in making good decisions in Microsoft 365 and Power Platform environments. I enjoy designing solutions that leverage the potential of multiple services, focusing on providing security and user convenience. I derive satisfaction from the smiles of people whose work, thanks to my help, becomes more fruitful. Read more Read less
Łukasz Rutkowski | Microsoft 365 Consultant

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Miguel Sii Sweden Managing Director

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MalwinaSales and Delivery Operations Specialist

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