support
maximum time to get to the client
supported IT users
IT support specialists
supported locations
based on a dedicated service catalogue
Our 24/7/365 telephone support services are provided by a multilingual team that registers requests and conducts an initial diagnostic assessment staying in direct contact with the client. We use tools such as VoIP, IVR, and dedicated virtual private branch exchanges (VPBX).
We offer services related to handling requests conducted by a 24/7/365 remote support line, adjusting SLA parameters to your business needs. Our broad range of services and competences allow us to perform diverse tasks. Using modern ITSM systems and measuring KPIs, we continuously monitor the quality of the provided services.
We help enterprises with methodologies, processes, and development of complete IT services for business. Our teams perform tasks based on ITIL best practices and own methodologies used for many years at Sii, which guarantees the highest quality of consulting.
We use advanced tools and technologies
I conduct major remote user support IT projects. I am responsible for Service Desks delivery maintaining highest quality indicators (SLA/KPI) during the course of the projects. Physical activity, basketball in particular is my hobby. I enjoy it, even more, when I have a chance to play with my sons.
I am responsible for executing user support and IT infrastructure projects in numerous locations in Poland and worldwide. Both in my professional and private life I follow a simple credo: nothing is impossible. Sports gives me much-needed energy for new challenges.
If you have any questions or would like to learn more about our offer, feel free to contact us.
Mikael Business Manager
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