Our key strengths


24/7/365

24/7/365

support

2 hours

2 hours

maximum time to get to the client

300 000+

300 000+

supported IT users

300+

300+

IT support specialists

3 200+

3 200+

supported locations

Scalability

Scalability

based on a dedicated service catalogue

We cover different business areas

Our 24/7/365 telephone support services are provided by a multilingual team that registers requests and conducts an initial diagnostic assessment staying in direct contact with the client. We use tools such as VoIP, IVR, and dedicated virtual private branch exchanges (VPBX).

We offer services related to handling requests conducted by a 24/7/365 remote support line, adjusting SLA parameters to your business needs. Our broad range of services and competences allow us to perform diverse tasks. Using modern ITSM systems and measuring KPIs, we continuously monitor the quality of the provided services.

We help enterprises with methodologies, processes, and development of complete IT services for business. Our teams perform tasks based on ITIL best practices and own methodologies used for many years at Sii, which guarantees the highest quality of consulting.

We use advanced tools and technologies

Meet our specialists and check what challenges they're able to tackle

We support the world’s major companies

Our case studies prove our expertise

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If you have any questions or would like to learn more about our offer, feel free to contact us.

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