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ServiceNow

As a strategic partner of ServiceNow, we offer consulting services, development and implementation of the platform as well as creating new functionalities and applications

Send your request Join Sii
Send your request Join Sii

Our key strengths

50+ ServiceNow experts

Consultants, Developers, and Testers

100% ServiceNow CSA

fully certified team

End-to-end solution support

from implementation, integrations, development of custom scripts to licenses advisory and resell

Vast experience

ITSM/ITOM/SPM/CSM/HRSD/SecOps modules

International clients

from Sweden, DACH, and Nordic countries

ServiceNow PREMIER partner

in Sweden, Denmark, Switzerland, Austria, Germany and United Kingdom

Impressive references

from finance, retail, healthcare, manufacturing, and professional services

Meet our experts

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At Sii, I am the architect of the ServiceNow platform and the technical leader of the SCRUM team. On a daily basis, I am responsible for the implementation, development, and configuration of many ServiceNow modules such as ITSM, Service Portal, Software, Asset and Configuration Management for our clients. After work, I love spending my free time with my family in our summer cottage. Read more Read less
Karol Garlicki | ServiceNow Solution Architect
ServiceNow
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I use my many years of experience in the area of ​​software to create and develop client functionalities for ServiceNow instances. In addition to purely operational tasks, I help our clients understand the tools offered and adapt them to individual business needs. I spend my free time with my family and playing sports. Read more Read less
Michał Pomaskow | Senior Software Engineer
ServiceNow
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At Sii, I am responsible for the implementation of the Security Operations module for the ServiceNow platform. As part of my duties, I implement cybersecurity incident management processes as well as detection and removal of gaps in IT systems. In my spare time, I am an extreme sports fanatic, a keen bicycle hiker, and a dog lover. Read more Read less
Bartosz Sokulski | Analyst
ServiceNow
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At Sii, I deliver ServiceNow projects for companies from the production industry. I specialize in HR and ITSM modules and integration with systems from other suppliers. I spend my free time on gliders, game development, and mixed reality applications. Read more Read less
Marek Polasik | Senior Software Engineer
ServiceNow

We offer solutions tailored to your needs

Implementation

We will guide you through the entire process of ServiceNow platform implementation including the maturity level and the pace of development of your company. The solutions used by you so far will be replaced with a modern tool customized to your business needs. We will provide:

We will guide you through the entire process of ServiceNow platform implementation including the...

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  • Gathering business requirements, stakeholders identification
  • Support in preparing a platform adoption plan
  • Implementation compliant with Service Implementation Methodology (SIM)
  • Configuring additional functionalities on the platform
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Maintenance and administration

We will provide you with complex technical support through the tool maintenance and management service. Thanks to it, you will avoid unexpected incidents that could worsen work efficiency in your company. We offer:

We will provide you with complex technical support through the tool maintenance and management...

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  • Service Desk services, second and third line support in incident, problem and change management
  • Request management
  • Users and license management
  • Basic configuration activities
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Development

With our help, you will fully use the ServiceNow potential. Our experts will make recommended changes and add new functionalities that will improve its operation by performing low-code activities (low-code/ no-code). They will also take care of regular tool development and its integration with other systems. Withing the service, you can count on:

With our help, you will fully use the ServiceNow potential. Our experts will make...

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  • Advanced platform configuration
  • Development of front-end and back-end of the platform using the Agile methodology
  • Integration with systems of other suppliers
  • Proactive conclusions on possibilities and direction of development
  • Error correction
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Upgrade

We will help you to optimize ServiceNow platform work. By upgrading it to the latest version, we will ensure you the access to the newest, innovative functionalities offered by the manufacturer. Therefore, we will follow their top-down guidelines that require maintenance of the platform in a version not older than that from a year ago. Our support includes:

We will help you to optimize ServiceNow platform work. By upgrading it to the...

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  • Analysis and presentation of changes delivered together with the new version
  • The analysis of risk and upgrade influence on your platform (Change Impact Assessment)
  • Making upgrade once every 6 or 12 months as a separate project or as a part of the platform development/ maintenance service.
  • Solving problems that can appear due to upgrade to the latest version
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Platform adoption

Sii experts help users in your company to make the most of the platform. Thanks to proper communication and knowledge distribution among a target group, we will identify areas for improvement. We offer:

Sii experts help users in your company to make the most of the platform....

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  • Our signature training for end users
  • Help in terms of internal communication to end users
  • Identifying and adressing problems connected with platform usage
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Consulting services

The team of Sii experts will support you after ServiceNow ITSM module implementation by allowing you to optimize the way of tool usage. We will show you the platform's possibilities and additional functionalities, and we will explain how to use it to automatize greater number of processes, also outside the IT area. Our services include:

The team of Sii experts will support you after ServiceNow ITSM module implementation by...

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  • Analysis of current ServiceNow use and platform configuration
  • Presentation and implementation of good practices indicated by the platform manufacturer and resulting from our experience with other clients
  • Planning of next applications, modules and improvements implementation to the platform
  • Workshops preparing IT and business departments for new functionality implementation, according to Service Implementation Methodology (SIM)
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Our complementary services

Get everything you need from the same top provider

Service Desk & User Support
Business Processes Outsourcing
Consulting
Remote work

Get an offer

If you have any questions or would like to learn more about our offer, feel free to contact us.

Send your request Send your request

Miguel Sii Sweden Managing Director

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MalwinaSales and Delivery Operations Specialist

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