Teaming up to improve digital capabilities. Discover Sii’s new partnership with ServiceNow in Sweden

Exciting news from the digital frontier! Sii has announced a strategic partnership with ServiceNow in Sweden. This collaboration is a significant step towards achieving digital excellence, as it utilizes the powerful ServiceNow Now Platform to assist Swedish businesses in thriving in a competitive market. Although ServiceNow is already a well-known tool among Swedish companies, the challenge lies in maximizing its capabilities. And this is where Sii’s expertise comes into play. 

Benefits of ServiceNow with Sii — agility, cost-effectiveness, and automation 

With its unmatched agility, cost-effectiveness, and focus on automation, ServiceNow is the perfect solution for businesses looking to make a mark in competitive markets. Companies can supercharge their operations by adopting ServiceNow, improving efficiency, productivity, and innovation. It enables organizations to face challenges and overcome them with the most advanced technologies, such as generative AI, intelligent chatbots, and insightful performance analytics. Sii is a strong partner for ServiceNow, enhancing collaborative efforts both technologically and geographically.

— Our mission is to help Swedish companies grow by implementing and developing ServiceNow features within their ecosystems, leveraging the expertise of our trained and certified professionals. With a broad portfolio of established clients, we’re enthusiastic about translating our know-how into exceptional services tailored to the individual needs of ServiceNow users — emphasizes Miguel Vergara, Managing Director, Sii Sweden.

Moreover, ServiceNow has a vast network of partners and a passionate community. Through Sii’s collaboration with ServiceNow, its clients access expert skills, best practices, and resources to support efficiency.

ServiceNow Platform — a digital transformation catalyst

ServiceNow offers a cloud-based Now Platform with a suite of applications that automate manual processes, enhance collaboration, and help companies achieve operational excellence. The Platform covers a wide range of areas, such as IT Service Management, HR service delivery, customer service, security operations, and more.

— The collaboration with ServiceNow represents a significant milestone in our clients’ journey towards digital transformation — comments Rafał Kwatek, ServiceNow Offering Lead at Sii Poland. — We’re committed to leveraging the Now Platform’s capabilities to optimize internal processes, improve service delivery, and drive innovation across these organizations. The partnership reflects our dedication to top-quality services for our clients in Sweden. We’ve built a strong reputation as a trusted partner across European markets over time, and now we’re excited to grow this partnership even further — he adds. 
Sweden’s increasing reliance on the Now Platform creates a need for expert guidance. Sii’s certified professionals, in partnership with ServiceNow, are well-equipped to help Swedish companies maximize the platform’s capabilities. 

Sii’s ServiceNow implementation for Scandinavia’s dairy giant

The Sii team has showcased their expertise in ServiceNow by successfully executing a complex project with a Denmark-based dairy cooperative — Scandinavia’s largest dairy product producer with over 20,000 employees. The client faced major challenges in modernizing its finance and procurement processes and managing Azure cloud resources effectively with more transparency and cost-effectiveness.  

— This project uniquely balances the Operations and Solutions areas and the key to success is coordinating distributed teams across different areas within the SAFe framework while keeping a specific vision and goal — highlights Karol Garlicki, Solution Architect at Sii Poland. — While there is a clear separation between these two areas, they also collaborate to complement each other. This collaboration is essential in delivering large-scale projects. It’s not only about completing tasks but also about knowledge sharing. It involves explaining the ‘why’ and ‘how’ of business processes and identifying the right people to implement these solutions through simple configurations. This approach ensures a deeper understanding and more efficient execution of the project objectives — he explains.

This approach led to a remarkable transformation in several key aspects

• Reducing manual tasks — streamlining request management from e-mail-based to digital workflow with auditing to improve real-time oversight.
• Custom solutions on the Now Platform — utilizing the platform and App Engine Studio for bespoke business processes, including ITIL and ITSM.
• Advanced e-mail request management — crafting an application to efficiently handle and resolve requests based on message content with innovative filtering categorization features.

Sii’s team of specialists catered to the requirement by offering a managed service model that ensures delivery of platform changes and integrates a range of ServiceNow products of the highest quality. The team implemented critical upgrades to the Platform, mi nimizing any impact on the cooperative’s daily operations. 

As a strategic partner of ServiceNow, Sii delivered solutions while pushing boundaries in innovation to tackle unique challenges. Other notable project aspects covered:

• Transforming HR operations by moving them to ServiceNow’s Agent Workspace and introducing contextually relevant guidance and knowledge.
• Establishing an Employee Center by integrating IT, HR, and procurement to enhance user experience and accessibility through a self-service portal.
• Implementing Predictive Intelligence for categorizing IT requests and assigning them to the right groups.

To train the AI system, Sii specialists provided it with data from tens of thousands of requests. The system can now automatically assign requests to the relevant groups and has a manual override function to optimize performance.

The innovative approach adopted by Sii not only improved the operational framework and reduced the need for IT involvement in configuring individual features but also accelerated the time to market, delivering tangible benefits to the client. During the project, Sii went beyond its traditional role as a vendor. It established itself as a partner, highlighting its commitment to delivering customized solutions that exceed client expectations.

Sii’s ServiceNow know-how — the road ahead

Sii has expanded its collaboration with ServiceNow, not only in Sweden but also in Austria, Denmark, Germany, Poland, Switzerland, and the UK. This expansion highlights Sii’s dedication to leveraging ServiceNow’s transformative potential across various European markets. Each partnership aims to bring advanced digital solutions tailored to the unique needs of each region, reflecting Sii and ServiceNow’s shared vision.

Utilizing the ServiceNow Now Platform, Sii aims to improve its services, streamline workflows, and provide exceptional digital experiences to its clients. Together with ServiceNow, Sii is working toward a future where digital innovation has limitless possibilities.

Take a closer look at what Sii offers with ServiceNow and find out how we can support your digital transformation. Contact our experts to discuss how we can customize our services to fit your requirements.