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SII POLAND

SII UKRAINE

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IT Service Desk Specialist with Spanish (f/m/x)

  • Junior
  • Remote, 
  • Hybrid, 
  • Office
  • Multiple locations Show all
This offer base language is English. Translate into Swedish.
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Technologies & tools

Do you speak Spanish fluently? Would you like to continue developing your career in the Service Desk area? If so, join our IT Operations Competence Center, which is responsible for delivering projects related to workplace and mobile device support, servers, operating systems, networks, databases, and applications!

We are looking for specialists ready to work remotely in a 24/7 model for one of our food processing industry clients.

Your tasks

  • Providing remote support for users across applications, operating systems, and computer hardware
  • Managing user accounts and access in Active Directory / Entra ID
  • Handling Office 365 services and basic telephony system administration
  • Supporting mobile devices (Android/iOS) and working with endpoint management tools (e.g., Intune, NinjaOne, ManageEngine)
  • Performing initial triage of incidents and service requests via phone, email, or ticketing systems
  • Escalating complex issues to higher support levels in line with defined procedures
  • Documenting troubleshooting steps, supporting onboarding activities, and contributing to the knowledge base

Requirements

  • Fluency in Spanish (spoken and written) and good command of English
  • At least 6 months of experience in an IT technical support / Service Desk environment
  • Knowledge of Windows OS, Office 365, Active Directory / Entra ID, and Intune
  • Familiarity with ITIL concepts and ticketing tools (e.g., ServiceNow, Jira, BMC Remedy, or similar)
  • Strong communication and interpersonal skills, with a customer‑oriented mindset
  • Willingness to work in a 24/7 shift model and ability to perform well under time pressure
  • Fluent in Polish required
  • Residing in Poland required

Job no. JOB-8ZCA6

Sii ensures that all hiring decisions are made solely on the basis of qualifications and competence. We are committed to equal and fair treatment of all, regardless of legally protected characteristics. At Sii, we promote a diverse and inclusive work environment, in full compliance with applicable anti-discrimination laws.

Teknologier & verktyg

Talar du flytande spanska? Vill du fortsätta utveckla din karriär inom Service Desk-området? Om så är fallet, gå med i vårt IT Operations Competence Center som ansvarar för att leverera projekt relaterade till arbetsplats- och mobila enhetsstöd, servrar, operativsystem, nätverk, databaser och applikationer!

Vi söker specialister som är redo att arbeta på distans i ett 24/7-schema för en av våra kunder inom livsmedelsindustrin.

Dina uppgifter

  • Ge fjärrsupport till användare för applikationer, operativsystem och datorhårdvara
  • Hantera användarkonton och åtkomst i Active Directory / Entra ID
  • Administrera Office 365-tjänster och grundläggande telefoni
  • Supportera mobila enheter (Android/iOS) och arbeta med endpoint management-verktyg (t.ex. Intune, NinjaOne, ManageEngine)
  • Utföra initial triage av incidenter och serviceförfrågningar via telefon, e-post eller ärendehanteringssystem
  • Eskalerar komplexa problem till högre supportnivåer enligt fastställda rutiner
  • Dokumentera felsökningssteg, stödja onboarding-aktiviteter och bidra till kunskapsbasen

Krav

  • Flytande i spanska (tal och skrift) och goda kunskaper i engelska
  • Minst 6 månaders erfarenhet av IT-teknisk support / Service Desk-miljö
  • Kännedom om Windows OS, Office 365, Active Directory / Entra ID och Intune
  • Bekant med ITIL-koncept och ärendehanteringsverktyg (t.ex. ServiceNow, Jira, BMC Remedy eller liknande)
  • Starka kommunikations- och interpersonella färdigheter med kundfokus
  • Villighet att arbeta i ett 24/7-skiftschema och förmåga att prestera under tidspress
  • Flytande i polska krävs
  • Bor i Polen krävs

Jobb nr JOB-8ZCA6

Sii ensures that all hiring decisions are made solely on the basis of qualifications and competence. We are committed to equal and fair treatment of all, regardless of legally protected characteristics. At Sii, we promote a diverse and inclusive work environment, in full compliance with applicable anti-discrimination laws.

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IT Service Desk Specialist with Spanish (f/m/x)

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Benefits for you

  • Great Place to Work
  • Solid financial situation
  • Contracts with the biggest brands
  • Centre of internal trainings
  • Many experts you can learn from
  • Open and accessible management team
  • Profit sharing
  • Passion Sponsorship program
  • Regular integration events and trips
  • Comfortable and well-equipped offices
  • MySii app
  • Medical care
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