Possible locations
  • Bialystok
  • Bydgoszcz
  • Czestochowa
  • Gdansk
  • Gliwice
  • Katowice
  • Kielce
  • Cracow
  • Lublin
  • Lodz
  • Pila
  • Poznan
  • Rzeszow
  • Szczecin
  • Torun
  • Warsaw
  • Wroclaw
  • Remote work
Technologies & tools

Must have:

  • ITSM

Nice-to-have:

  • ServiceNow
  • ITILv4
  • CMS

Our application support team is extending! Join us!

An application Support Engineer must understand how the business application is supposed to work for the customer. This is a great job for a person who enjoys helping others and delving into the mechanics of how programs work. Are you a conscientious and timely person? Do you want to learn about the IT environment of the largest Polish and global companies? Would you like to be part of a remote IT team?

If the above description is not strange to you and you want to try to join the team of support specialists, apply to us!

Your role

  • Provide technical support for enterprise-level application systems (for example Cloudflare, Imgix, Livingdocs, and Sternwald huGo+)
  • Respond to general questions, incidents, and requests on time
  • Take incoming requests from several directions, i.e. email, ITSM, and telephone
  • Search the knowledge base, or among co-workers, for potential solutions to solve the problem
  • Prioritize multiple, open issues
  • Document issue triage as troubleshooting progresses
  • Follow best practices described in IM Policy
  • Manage user accounts on applications (creating, modifying, granting permissions)
  • Create a knowledge base for the recurring problems

Your skills
  • Minimum six months experience - including internships, apprenticeships
  • Intermediate level of spoken and written English
  • Analytical approach to problem-solving
  • Great approach to working with customers
  • Understanding the concept of ITIL
  • Readiness to work 8 hours daily in shifts 6-21:00
  • Willingness to undertake on-call duty at nights and weekends
  • Fluent Polish required
  • Residing in Poland required

Optional:

  • Deep understanding of the concept of incident management and request fulfillment
  • Understanding principles of CMS platform management (WordPress, Webflow etc.) 
  • Previous experience in customer service

Job no. 240221-9HVKN

Why Sii

Great Place to Work since 2015

it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas

Fascinating projects

prestigious brands from around the world, long-term contracts and preferred partner status for many clients

Project suited to you

Do you want to change your career path? Is your project coming to an end? We’ll find you a new one! We have an app for this – Job Changer

We share the profit with Workers

Last year we allocated PLN 2,1BN to this benefit

PLN 500 000 per year for your ideas

with this amount, we support the passions and voluntary actions of our workers

7 500 experts and many development opportunities

Tech Communities, workshops, a training platform, and a technology blog – you choose

Employment stability

revenue of EUR 300 M, no debts, since 2006 on the market

Great, comfortable offices

perfect place to work, integrate, have fun together, and celebrate successes

Open-minded and available management team

quick decision-making, we’re all on a first-name basis

True values

these are not empty words – we’re guided by them every day

Fantastic atmosphere

created by all Sii Power People

Attractive benefits package

private healthcare, benefits cafeteria platform, car discounts and more

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