Possible location
  • Gdansk
Technologies & tools

Must have:

  • Windows
  • Linux
  • Bash
  • PowerShell
  • SQL
  • Zabbix
  • Grafana
  • Prometheus
  • Datadog

Nice-to-have:

  • Java
  • Python

IT Operations Competence Center has over 500 specialists. Our projects include over 400 000 users in 3200 different locations. The team supports clients in four main areas: Service Desk, IT Infrastructure, Cybersecurity, and ServiceNow realizing various projects for Polish and international clients. Currently, in cooperation with one of them (retail, logistics & consumer products industry), we are looking for an Application Support Engineer to join us and support e-commerce applications and systems. Join us now!

Your role

  • Maintaining and supporting webshop
  • Monitoring, supporting, and maintaining the applications and ensuring their functioning effectiveness
  • Solving issues in strong collaboration with other IT departments, vendors, and stakeholders
  • Providing the availability and stability of supported applications and end-user interfaces
  • Direct cooperation with Internal Development Teams and Vendors to find solutions to reported software defects and bugs
  • Assisting with some projects related to implementations of the new releases/sprints/applications
  • Delivering service improvements through backlog revising
  • Assisting with tasks related to new product tests
  • Creating and expanding the knowledge base articles

Your skills
  • Minimum one year of hands-on experience in business application 2nd line support
  • Practical knowledge of using monitoring tools
  • Technical background in Linux and Windows
  • Basic scripting skills
  • Familiarity with SQL and ITIL framework, especially incident, problem, and change
  • Strong communication skills to collaborate directly with vendors and other team members
  • Fluency in spoken and written English
  • Analytic approach with excellent problem-solving skills

Optional:

  • Hands-on experience in troubleshooting applications based on Java or Python
  • Bachelor's Degree in Computer Science or equivalent experience
  • Knowledge of web security issues

Job no. 240117-X8NR1

Why Sii

Great Place to Work since 2015

it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas

Fascinating projects

prestigious brands from around the world, long-term contracts and preferred partner status for many clients

Project suited to you

Do you want to change your career path? Is your project coming to an end? We’ll find you a new one! We have an app for this – Job Changer

We share the profit with Workers

Last year we allocated PLN 2,1BN to this benefit

PLN 500 000 per year for your ideas

with this amount, we support the passions and voluntary actions of our workers

7 500 experts and many development opportunities

Tech Communities, workshops, a training platform, and a technology blog – you choose

Employment stability

revenue of EUR 300 M, no debts, since 2006 on the market

Great, comfortable offices

perfect place to work, integrate, have fun together, and celebrate successes

Open-minded and available management team

quick decision-making, we’re all on a first-name basis

True values

these are not empty words – we’re guided by them every day

Fantastic atmosphere

created by all Sii Power People

Attractive benefits package

private healthcare, benefits cafeteria platform, car discounts and more

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