Microsoft 365 support service

Our key strengths

100+ certified specialists

top cloud experts

50 000 users

worldwide supported

24/7 support

security and maintenance

Microsoft Gold Partner

Collaboration & Content

Flexible SLA

to keep your productivity

M365 adoption meetings

knowledge sessions

What we offer

Error fixing and incidents resolution

Expert advice and support

Troubleshooting and administration

Error fixing and incidents resolution

Expert advice and support

Troubleshooting and administration

Environment optimization and user training

Managed security services and monitoring

Assistance with M365 tools implementation

Environment optimization and user training

Managed security services and monitoring

Assistance with M365 tools implementation

What you get

Full system support

incident & problem management based on SLAa

Flexible cooperation

Transfer of unused hours or exchange for development support

Varied service options

4 support models to choose from

Microsoft best practices

Adherence to the IT Service Management guidelines

Up-to-date knowledge

Constant first-hand information sharing

Great customer service

Proven by customer satisfaction rate at 95%

Our services cover the Microsoft 365 suite

Support plans

4 packages to choose from to adapt best to the environment size and business needs

BRONZE

Readiness for support
Mon-Fri 9:00 – 17:00 CET (5×8)
Scope of service
SLA, incidents management
Included service support hours in the package
8h
Reaction / resolution time
Critical error – 8h / 16h
Important error – 8h / 32h
Defect – 8h / 80h
M365 adoption meetings
1h monthly
Transfer service hours
1 month

SILVER

Readiness for support
Mon-Fri 9:00 – 17:00 CET (5×8)
Scope of service
SLA, incidents management, consulting
Included service support hours in the package
24h
Reaction / resolution time
Critical error – 6h / 12h
Important error – 6h / 20h
Defect – 8h / 80h
M365 adoption meetings
1h monthly
Transfer service hours
2 months

GOLD

Readiness for support
Mon-Fri 9:00 – 17:00 CET (5×8)
Scope of service
SLA, incidents management, consulting, development
Included service support hours in the package
40h
Reaction / resolution time
Critical error – 4h / 10h
Important error – 4h / 18h
Defect – 8h / 60h
M365 adoption meetings
1h monthly
Transfer service hours and exchange on the development
3 months

PLATINIUM

Readiness for support
Mon-Fri 9:00 – 17:00 CET (5×8), possible up to 24/7
Scope of service
SLA, incidents management, consulting, development, migration
Included service support hours in the package
100h
Reaction / resolution time
Critical error – 2h / 8h
Important error – 4h / 16h
Defect – 8h / 40h
M365 adoption meetings
2h monthly
Transfer service hours and exchange on the development
3 months

Download information about our Microsoft 365 support plans

Download

Our case studies prove our expertise

Streamlined sales processes – Dynamics 365 rollout... Streamlined sales processes – Dynamics...

ERP readiness – process analysis for Stalgast ERP readiness – process analysis...

Preparation of a secure migration of the work environment... Preparation of a secure migration...

A unified B2B sales process – a sales platform for... A unified B2B sales process...

SharePoint based Intranet SharePoint based Intranet

Microsoft 365 - Support service Microsoft 365 - Support service

Intranet renewal and Microsoft 365 migration Intranet renewal and Microsoft 365...

Migration of SharePoint platform to Office 365 Migration of SharePoint platform to...

Migration from Box to SharePoint on-line Migration from Box to SharePoint...

Dedicated project management applications development... Dedicated project management applications development...

Procedure acceptation and publishing process – workflow Procedure acceptation and publishing process...

User Feedback System – development of a SharePoint... User Feedback System – development...

Audit of an existing SharePoint farm – migration from... Audit of an existing SharePoint...

Audit of an existing SharePoint farm Audit of an existing SharePoint...

Strong ECM system supporting document handling collaboration... Strong ECM system supporting document...

GLOBAL EMPLOYEE BENEFIT PLATFORM PROVIDER

Microsoft 365 support service Microsoft 365 support service

GLOBAL PRODUCER OF DECORATIVE PANELS

Microsoft 365 - support service Microsoft 365 - support service

LEADING PRODUCER OF DRIVELINE SYSTEMS FOR AUTOMOTIVE

SharePoint architecture analysis SharePoint architecture analysis

TOP-QUALITY SOFTWARE SERVICES PROVIDER

Tool Automating control of produced parts Tool Automating control of produced...

LEADING PROVIDER OF SOLUTIONS FOR WIND TURBINES

Intranet for internal communication Intranet for internal communication

POPULAR BREWING COMPANY

Microsoft 365 Support Service Microsoft 365 Support Service

SWISS PHARMACEUTICAL GROUP

SharePoint – Collaboration and Workflow platform SharePoint – Collaboration and Workflow...

GLOBAL IT SOLUTIONS PROVIDER FOR AUTOMOTIVE

Microsoft 365 Consent Management Tool Microsoft 365 Consent Management Tool

INTERNATIONAL GROUP OF ENERGY COMPANIES

Digital transformation of a global energy group Digital transformation of a global...

LEADER IN DISTRIBUTION & LOGISTICS

SharePoint Intranet SharePoint Intranet

LARGEST FINANCIAL INSTITUTION IN CENTRAL AND EASTERN EUROPE

Analysis of enterprise environments – compliance reports... Analysis of enterprise environments –...

LEADING HARDWARE RESELLER IN POLAND

Knowledge Base – development of SharePoint solution Knowledge Base – development of...

GLOBAL PROVIDER OF LEADING POWER AND DIGITAL TECHNOLOGIES

Development of SharePoint Platform Development of SharePoint Platform

LARGEST FINANCIAL INSTITUTION IN CENTRAL AND EASTERN EUROPE

Improving internal communication in a Bank Improving internal communication in a...

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Microsoft 365 support service

We offer full system support with a flexible approach allowing transfer or exchange of unused service hours

100+ certified specialists

100+ certified specialists

50 000 users

50 000 users

24/7 support

24/7 support

Microsoft Gold Partner

Microsoft Gold Partner

Flexible SLA

Flexible SLA

M365 adoption meetings

M365 adoption meetings

Error fixing and incidents resolution

Expert advice and support

Troubleshooting and administration

Error fixing and incidents resolution

Expert advice and support

Troubleshooting and administration

Environment optimization and user training

Managed security services and monitoring

Assistance with M365 tools implementation

Environment optimization and user training

Managed security services and monitoring

Assistance with M365 tools implementation

Full system support

Full system support

Flexible cooperation

Flexible cooperation

Varied service options

Varied service options

Microsoft best practices

Microsoft best practices

Up-to-date knowledge

Up-to-date knowledge

Great customer service

Great customer service

BRONZE

SILVER

GOLD

PLATINIUM

Atlassian Team ’26 takeaways: from tools to AI-human orchestration

Custom Field Manager Pro – simplifying custom field management in Jira Cloud

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Industries angle-down

Who we are angle-down

Career angle-down

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Änderungen im Gange

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