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About the client

Manufacturer of trucks, buses, engines and machines. The Polish branch of the Group supports all branches of the Group in Europe with IT solutions.

The challenge

  • Training 400 people on the ITIL®4 Foundation.
  • Training people from 26 countries, including Brazil, Sweden, France, Africa, USA, Australia, UK.
  • Conducting trainings in 4 languages: Polish, English, Swedish and French.
  • Preparing the participants for the ITIL® 4 Foundation accredited exam.

What we did

  • We discussed with a key decision-maker on the client’s side the needs and expectations of the client regarding the trainings.
  • We faced challenges such as conducting training for people located in Australia, where we trained at night Polish time zone for 4 days, several hours each.
  • We conducted an accredited ITIL® 4 Foundation training.


  • Acquiring knowledge about creating, maintaining and defining the value of the service in accordance with the ITIL® best practices.
  • Exchanging experience in the field of customer service management practices and forms of cooperation with clients with different priorities.
  • Passing the ITIL® 4 Foundation exam.
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If you have any questions or would like to learn more about our offer, feel free to contact us.

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Miguel Sii Sweden Managing Director

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Malwina Sales and Delivery Operation Specialist

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