Norlys was formed in 2019 as the merger between Syd Energi and Eniig. With over 2500 employees, it’s Denmark's largest integrated energy and telecommunications group. Norlys supplies over 1 million addresses in Denmark with electricity and the Internet.
Smooth end-customer service is essential for the image of the new company on the market. Norlys needed to create a unified self-care system to replace different platforms used before the merge.
The new system required also a new back-office solution.
What we did
Sii members of the project team worked closely with Norlys on:
- business analysis,
- system architecture,
- software development and testing,
- organizing code quality control procedures,
- test automation for integrations with backend.
Overall Sii team performance was supervised by Sii Service Delivery Manager.
Delivery time: Nov 2019-Apr 2020.
Norlys’ customers enjoy now a new system with functionalities such as usage chart, list of invoices, or profile and identity management. The team met a tight deadline and delivered a product that is (a) open for future challenges and (b) easy adaptable, with its modular, scalable architecture.Learn more