Possible locations
  • Bialystok
  • Bydgoszcz
  • Czestochowa
  • Gdansk
  • Gliwice
  • Katowice
  • Kielce
  • Cracow
  • Lublin
  • Lodz
  • Pila
  • Poznan
  • Rzeszow
  • Szczecin
  • Torun
  • Warsaw
  • Wroclaw
  • Remote work
Technologies & tools

Must have:

  • ITSM
  • Microsoft Teams
  • Networks
  • Microsoft Office

Nice-to-have:

  • CCNA
  • ITIL

Join our ITO Team as a 1st-line NOC Support Specialist!

Our team is supporting a project for a financial company from Israel. You will work in accordance with our company's standards and tools and will provide support to users by resolving reported incidents on the 1st-line of support with strict cooperation with L2 and L3. 

Your role

  • Working with L2 and L3 Engineers to analyze problems, perform troubleshooting and incident response, while learning to communicate professionally with end-users and field service engineers and track problems through to resolution
  • Working in ITSM system (Zendesk)
  • Maintaining an up-to-date knowledge base
  • Monitoring network surveillance and quality alarms (Event Management)
  • Recording problems by creating tickets using Zendesk
  • Taking appropriate actions as per guidelines and standard operating procedures gathered from the L2 team
  • Coordinating and following up with all vendors/ partners/ customers and other relevant stakeholders

Your skills
  • Good spoken and written English communication skills
  • Knowledge of Polish at a communicative level
  • Minimum 2-3 years of experience in a support team with networks
  • Motivation to learn and advance skill levels as well as to take on additional responsibilities
  • Experience with network monitoring 
  • Knowledge of LAN/WAN, wireless technology, security products (firewall, proxy), load balancers, Cisco voice-related services, incident and change process, and network health checks would be a plus

Job no. 230601-TRUFF

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Fascinating projects

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Last year we allocated PLN 2,1BN to this benefit

PLN 500 000 per year for your ideas

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7 500 experts and many development opportunities

Tech Communities, workshops, a training platform, and a technology blog – you choose

Employment stability

revenue of EUR 300 M, no debts, since 2006 on the market

Great, comfortable offices

perfect place to work, integrate, have fun together, and celebrate successes

Open-minded and available management team

quick decision-making, we’re all on a first-name basis

True values

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Fantastic atmosphere

created by all Sii Power People

Attractive benefits package

private healthcare, benefits cafeteria platform, car discounts and more

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